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My name is David Y. I worked for shoebuy.com for 6 months. Over that time I have seen some of the worst business practices and a level of profession that is so low I was shocked. I worked under Laurie A, Crystal W, and many other supervisors. We as agents get yelled at to answer phones every single day. They yell "third ring there are too many people for the phone to ring so much". Usually when I work there are not more than 8 agents taking calls from all over the globe, mostly complaints from customers that us representatives can not assist. The training for this job does not even come close to scratching the surface. It does not prepare you for the job you are about to do. I have heard that they just started training their customer service representatives. I have been told to lie to customers on more than one occasion. Instead of using the word lie I was told (buff) that situation out. The supervisors never offer any support but you could easily get yelled at for asking questions. I have never worked for a company that took away every lesson I have learned working in customer service. I have had calls where customers receive a price tag on their items that differs from what they have paid online. So much fraudulent activity surrounding that company. The other customer service representatives seem to be new to that field of work. The way they are trained to assist customers would drive me away if I were a customer. I would never do business with this company. And every order I placed personally as an employee was a bad experience. Today I was fired without any information. I was told it didn't matter don't come back. I have never been disciplined or written up. Never was I told about any customer complaints against me. I didn't know how much longer I could work for a company that does not work for the customer. Companies do not get large without consumers. I was a consumer and had terrible treatment how could I stand for a company like this? This company has no morale when it comes to business practices. I am positive that chief executive officer Scott S. has no idea what goes on in this call center. If he did that would show how much he does not care about how this company is being run. I met the C.E.O. briefly and was told he is big on customer service. His director of customer service Laurie A. Does not share his vision neither does customer service manager Crystal W. They most often are yelling instead of supporting. I am positive every agent working for shoebuy feels exactly the same way. On the other hand most of those agents are part of the problem. We were recently visited by a group of people that I didn't know. A group of about 17, before they came we were told just smile. A young man tried to speak with me. I advised him I could not speak I must work. Just last night I was told by a customer that I was too good to work for this company and I should find another job. Well her comment must have been heard.

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